Find the registration or VIN
These details help identify the correct blade profile, transponder and remote system. The VIN is often visible at the windscreen or recorded on vehicle documents.
Explain exactly what is missing
Say whether every key is lost, whether a remote stopped working, or whether a blade has snapped. Different symptoms require different equipment.
Ask about deleting lost keys
On supported systems, lost keys can be removed from the vehicle’s authorised list so they can no longer start it.
Test the complete replacement
Before handover, check physical entry, remote buttons and engine start. If two keys are supplied, test both independently.